Thank you for visiting our website. This document is our Terms of Service (i.e., “Agreement”) for our company’s website. It is a legally binding contract between our company, visitors, users, and customers. If you do not like or agree with these terms or are under the age of eighteen, we ask that you do not use or access this website or reserve services through our company.
We reserve the right to amend or change our Terms of Service at any time, and by continuing to use our website and services, you agree to these provisions. Our Privacy Policy is separate from this Agreement. For purposes of this Agreement, BrightBurst Cleaning Referral Agency means “We,” “Us,” or “Our,” and Customer or Client means “You” or “Your.”
I. Cleaning Services BrightBurst Cleaning Referral Agency provides professional, residential, and other cleaning services.
When scheduling online, you will be prompted to provide your contact information and select a specific cleaning service. We will also need to know the size of the premises, the number of bathrooms, and perhaps other items. All bookings have a two-hour arrival window in cases of unexpected delays or force majeure events. Rate increases or changes will be posted on our website and/or customers will be notified via email.
II. Scheduling and Confirmation
Confirmation. When booking a cleaning service online, you understand it does not automatically guarantee a customer an appointment for that day and time. When
booking, scheduling conflicts may occur. One of our representatives will contact you by email or phone with a confirmation of your appointment.
For our company to keep prices low and avoid trip fees, we schedule our cleanings in an order that requires the least amount of driving time. If you need a specific time, we will do our best to meet your needs, but we cannot make any guarantees.
The customer is expected to be on the premises at our representative’s arrival unless previous arrangements have been made with a security code and key. If the customer is unavailable and our representative or agent is locked out, you
understand and agree that it will incur a $100.00 lockout fee.
Appointment Window
Our company permits a one- to two-hour arrival window for each scheduled cleaning due to unforeseen events (i.e., traffic, weather, etc.). If, for some reason, our
representative is running behind schedule, our company will notify you via phone call or text.
III. Payment
Service payment can be made via credit or debit card through the Client portal located on the website or via phone call. Our company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment of cleaning services rendered. You understand that your card will not be charged until after the scheduled cleaning.
Payment Options and Discounts. We offer different cleaning payment options depending on the frequency. Unless otherwise discussed, customers may schedule
weekly, bi-weekly, and/or monthly cleaning services. Please specify the plan selected through our Booking Portal. Additional services are available through the Website Portal, or you can call or email us for a custom quote. Customers who enroll in weekly, bi-weekly, or monthly cleaning services will be billed as scheduled, and you authorize our company to charge your card on file. You will be charged after the scheduled cleaning has been provided.
Financial Responsibility You understand and agree to be personally and financially responsible for all outstanding costs and fees for cleaning services as provided by our company and within this Agreement. This includes and is not limited to collection costs, attorney’s fees, and legal costs for unpaid amounts on account.
IV. Refunds
We do not offer refunds since we have established our business to provide our customers with the highest quality service possible. However, mistakes happen and are
acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event, and we will correct the error at no additional charge to you.
V. Right to Refuse Service
Our company reserves the right to refuse or discontinue service at any time and for any reason to protect our company, subcontractors, and agents. Our policies prevent our representatives and agents from working on premises where there are weapons, extreme clutter, disconnected utilities, or aggressive pets.
VI. Cancellation Fee
You understand that our subcontractors and agents have the option to leave the premises if the area is in an exceedingly unclean state or if they feel intimidated, unsafe, or endangered. If our subcontractor or agent cancels a scheduled cleaning due to any of the above reasons, you understand and agree that you will be charged a $100.00 cancellation fee.
VII. Cancellations
24 Hour Notice. We require a minimum of 24-hour notice if you need to cancel or reschedule your cleaning appointment to avoid a $100.00 cancellation fee. Customers must either provide notice via email or by phone call.
Cancellation Fee. Failure to provide notice via email or phone call or failure to provide notice within 24 hours will result in a $100.00 cancellation fee that will be charged to the customer’s credit card on file. If the customer cancels service in less than 24 hours, you understand and agree that you will be charged a $100.00 cancellation fee.
Lockouts. If our company’s representatives are unable to gain entrance to the property upon arrival for a scheduled cleaning, are turned away at the door, or are refused entrance for a scheduled cleaning without notice, then you understand that you will be charged a $100.00 cancellation fee which shall be charged to your card on file.
VIII. Security and Alarms
Access. By scheduling a cleaning service, you are granting our company’s representatives and agents access to your home or premises to conduct a scheduled
cleaning.
Security Systems. If your home has a security system, please notify our company in advance of the cleaning. The system must be in the “off” position, or alternatively, our company must be provided with instructions and code in order to operate the system and provide service. Please notify us immediately if the security code changes in order to prevent a lockout fee.
Keys. BrightBurst Cleaning Referral Agency is not responsible for any damages or theft to the client’s home if the client chooses to leave a door open or place a key under a mat or in any other unsecured location for the providers to get access.
Upon termination or cancellation of services, our company shall return all customer keys in its possession within 48 hours or the next business day.
IX. Utilizing the Customer’s Equipment
If the customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment’s upkeep and maintenance. Therefore, we will not pay or reimburse a customer for damaged or broken equipment. In addition, if the customer’s equipment or vacuum is inoperable at the time of our representative’s arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.
X. Special Cleaning Instructions
Green Cleaning Supplies. Please notify us prior to cleaning if you require us to use exclusively green cleaning solutions.
Personal Cleaning Supplies. If you desire our representatives to use your personal cleaning supplies, please have the cleaning chemicals and materials readily available. This will allow representatives and agents to complete cleaning services as efficiently as possible.
What We Cannot Clean. Please note that we do not provide mold removal or cleaning services, nor do we provide hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, urine, or excrement from animals or humans.
Limited Liability. Please note neither our company nor its owners, employees, representatives, or agents will be liable or responsible for cleaning products and materials provided by the customer. In addition, you agree to hold our company, its owners, employees, representatives, or agents harmless from any and all damages, injuries, harm, accident, or loss, as a result of using the customer’s cleaning products and materials, including but not limited to vacuums, equipment, towels, cloths, detergents, and any other cleaning agents.
XI. Inaccessible Locations & Heavy Objects
Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises. If you wish our representatives or agents to clean behind large appliances, furniture, artwork, or other large items, the customer must move them if they weigh more than 35 pounds.
XII. Breakage and Loss
Our representatives and agents are professional, experienced cleaners. All our representatives are insured and will take reasonable precautions when cleaning your home or premises. However, there is a chance of property damage or breakage. Personal property that is damaged or lost must be reported within 24 hours, either via email or by phone.
Limited Liability. You understand and agree that our company, its owners, employees, and agents are not responsible for damages caused by regular wear and tear; improper installation of an item in your home, including but not limited to artwork, collectibles, or family artifacts that were not revealed during the booking process.
Instructions For Fragile Goods. Artwork, Collectibles, and Family Heirlooms: These objects are expensive and irreplaceable. Please identify them prior to your scheduled cleaning and specify how you would like your fragile goods handled.
XVIII. Non-Solicitation
You understand and agree that during the term of this Agreement and for a period of one year immediately after its termination or expiration, you acknowledge and agree not to solicit any employee, agent, independent contractor, or affiliate of BrightBurst Cleaning Referral Agency nor induce any employee, agent, affiliate, or independent contractor associated with our company to terminate or breach employment, contractual, or other relationship for the purpose of solicitation (i.e., to work directly for the customer).
XIV. Modification and Assignment
The customer understands and agrees that this Agreement and their obligations herein may not be assigned, sold, transferred, or modified without the prior written consent of an authorized representative of our company.
XV. Website Usage
We are providing our customers with a user-friendly platform to obtain assistance for the purpose of cleaning services. Users can visit and access our website for any legal or lawful purpose. To protect our intellectual property, our customers, agents, users, and visitors are prohibited from:
Downloading, copying, or transmitting any of our website content without our
permission.
Using data mining or extraction software or bots.
Manipulating or using framing or other navigational technology.
Registering, subscribing, unsubscribing, or attempting to register, subscribe, or unsubscribe any person, user, company, or anyone else for our products or
services unless you have permission.
Using our website or its content for any purpose other than which it was intended: marketing and email campaigns.
Harassing, stalking, bullying, or threatening behavior towards our company, its owners, employees, agents, customers, or users.
Engaging in any behavior that might violate our rights, such as our intellectual property rights or that of our customers.
Impeding or interfering with our website, its’ security, or our server.
XVI. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflicts of law provisions. If any clause or paragraph in this Agreement is considered unenforceable or invalid under any law or statute or made invalid by order of a court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this Agreement.
E-Sign. Each party to this Agreement and any documents delivered in connection with this Agreement may be electronically signed. The parties understand and acknowledge that any electronic signatures appearing on this Agreement and any other such documents are the same as handwritten signatures for validity and enforceability.
CONTACT
You can contact BrightBurst Cleaning Referral Agency at:
Email: info@brightburstcleaning.com
Phone: 858-264-0418
© 2024 BrightBurst Cleaning Referral Agency
